HealthRider Frequently Asked Questions

Can't Open Downloaded Manual - The manuals on this site are in PDF format. You need the most current version of Adobe Acrobat Reader installed to open and view them. You can download Adobe Acrobat Reader here for free.

To download the manual right click on the manual link and choose 'Save Target As...' or 'Save Link As...'. This will download the manual to your computer instead of displaying it in a browser window.

Printed Manuals - You can get a printed version of a manual by calling our customer service hotline at 1-888-922-4222. Please have your model number with you when you call.

The model number is located on the front cover of your manual, and on the serial number decal.

• Treadmills
• Systems
• Bikes
• Steppers
• Ellipticals

The serial number may appear in a few different places. Refer to the illustrations below to locate it on your machine. The serial numbers are printed on a white or silver decal.

Treadmills

SpaceSaver® Models:

1. On the right side opposite the power cord.

2. Inside of the upright base on the right side of the treadmill.

Regular Models:

1. Below the power cord.

2. On the right hand corner at the base of the treadmill.

3. On the left side frame of the treadmill where the upright mounts to the bottom frame at base of treadmill.

Systems

1. On the main frame under the seat or the backrest.

2. On the main frame along the floor.

Bikes

1. On the base frame at the rear of the bike.

2. On the tube that connects to the seat post of the bike.

3. On the main frame under the seat.

Steppers

1. On the bottom of the upright bar that holds the monitor.

2. On the vertical, main frame bar that lays parallel to the floor.

Ellipticals

1. On the main bracket at the rear of the machine.

2. On the main frame under the left pedal arm.

3. On the inside of the bottom main frame under the pedal arms.

We cannot ship to PO or APO Boxes with Internet orders. There are a couple of reasons for this. One is that many of our items are large and ship in boxes bigger than the post office will accept for postal boxes. Our online order system can't determine what size of box your order will ship in. Another reason is that we ship items, like treadmill lubricant, that cannot be shipped through the US postal service.

Use our Online Order Tracking to find the status of your order. Enter your order number in the box provided and click Submit. You can also contact Customer Service by calling 1-888-922-4222 or you can email us.

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Your order will arrive within two weeks of the date you purchased it, unless the product is out of stock. If this is the case, we will ship it as soon as it becomes available.

We ship heavy items by Roadway and Old Dominion freight lines. Lighter products are shipped by UPS.

To find this information, please use our Online Order Tracking, contact Customer Service by calling 1-888-922-4222 or email us.

For this information, please contact Customer Service by calling 1-888-922-4222 or email us.

We can only guarantee curbside delivery. You'll have to take it from there.

We give a 30-day trial period on all products. If you are not satisfied for any reason please call 1-866-896-9777 to set up a return. Upon receiving a Return Authorization number, put your machine back in the box and take it to your curb to be picked up. We will send a freight carrier to pick up your machine and when we receive it at our warehouse we will refund the purchase price (price of machine and tax). If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. A 10% restocking fee is also charged on all returned merchandise.

All products must be returned in good condition and with all paperwork, parts and accessories or an addition 10% charge may be added.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

Down payments include shipping and handling, sales tax, the first payment and finance charge, if appropriate.

Yes, we accept all of these for a one-time full payment. However, only a credit card can be used for payment plans.

Call 1-888-922-4222 to get an order number and the order total.

Mail a check or money order for the total amount made out to Icon Health & Fitness, along with the order number to:
ICON Health & Fitness
HealthRider Customer Service Department
1500 South 1000 West
Logan, UT 84321

If you are a resident of one of the following states, state and local sales taxes will be added to your order.
AZ, CA, CT, GA, KS, KY, MD, MN, MI, NJ, NC, OH, PA, SC, TN, TX, UT, VA, WA.

Deliveries are not usually made on weekends. If you have questions about this, please call Customer Service at 1-888-922-4222 or email us.

All non-UPS shipments require a customer signature upon delivery. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse.