Privacy Policy

Privacy Policy

Privacy refers to information that we at ICON Health & Fitness, Inc. ("ICON"), owner of WorkoutWarehouse.com, gather about you and the use that we make of it in the course of our business. ICON collects personally identifying information only during contests, sweepstakes and site membership registration. In addition, information is collected in certain portions of the site in which guests specifically and knowingly provide such information along with content submissions, community postings (i.e., chat or bulletin boards), suggestions, or voting. ICON may use such information for editorial and feedback purposes (to the extent that is explained when guests provide the information). In the event ICON plans to post any such information on a site, guests are provided prior notification of such posting and can decline from having such information posted.

Information submitted at the time of any form of registration may be used for marketing and promotional purposes by ICON. ICON does not share this information with other companies. If a guest objects to such use for any reason, he/she may stop that use at any time by written request.

Use of Cookies

What are cookies? Cookies are pieces of information that a Web site transfers to an individual's hard drive for record-keeping purposes while at the site. Cookies make Web-surfing easier by saving your passwords, purchases, and preferences for you. The use of cookies is an industry standard, and you'll find cookies at most major Web sites. Cookies help make this site better by showing how and when guests use the site. They do not, however, gather user specific information about persons who use the site. Many content updates and improvements are based on such data as total number of visitors and pages viewed. This statistical information is most easily tracked with cookies. This information is not shared with any third parties whatsoever. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies. However, it is possible that some areas of this site will not function properly if you do so.

AOL Certified Merchant

As an AOL Certified Merchant, we have agreed to abide by the principles outlined in AOL's Privacy Policy.

Copyright

Workout Warehouse is a registered trademark of ICON Health & Fitness and is under license. Material contained on this site is property of ICON Health & Fitness. Any attempt to duplicate or reprint any text or graphics in any way is expressly prohibited without prior written consent. If you have any questions regarding our privacy practices, please contact us at:

ICON Privacy Policy
c/o Internet Design Department
1500 South 1000 West
Logan, Utah 84321

Pricing and Availability

The customer can keep track of his or her order by consulting the shopping cart page. This page displays the desired quantity of a particular product, the product price, the subtotal cost of all products in the cart, the shipping cost of the entire order, and the total cost to the customer (not including any applicable sales tax).

• Product prices are valid only in the Continental United States. Sales tax may be added to the order if applicable (see Payment Information).
• Workout Warehouse will bill the customer's account once the products are shipped (see Payment Information).
• The customer can check the status of each product (if the product is in stock, out of stock, or on back order) by referring to the status link located directly below the "Add To Cart" button for each product. To find a status report for the product, including the time it will take for a product to be in inventory, click the status link and a full description will be given.

Product Warranties

All products advertised on the Workout Warehouse site (except Scooters) come with at least a 90-day warranty. In many cases, the manufacture's warranty is much longer. See individual product for more details. The customer can also purchase extended warranties from the shopping cart page. If problems or concerns arise regarding specific warranties, the customer should call 1-888-308-9627 to speak with a sales representative.

Payment Information

• Customers can purchase Workout Warehouse equipment on line by credit card only. Customers who wish to pay by check or money order can call 1-888-308-9627 to place the order. Workout Warehouse bills the account once the product has been shipped.
• Sales tax is applicable in some states and will be added to the order if appropriate. Customers should call 1-888-308-9627 for specific sales tax information.
• Workout Warehouse accepts payment by Visa, MasterCard, Discover Card, and American Express only.

Shipping Rates and Policies

What shipping service do you use?

We ship heavy items by Roadway, ABF, UPS Freight, Dats and Old Dominion freight lines. Lighter products are shipped by UPS ground. We can only guarantee curb side delivery.

What is your shipping policy?

All non-UPS shipments are curbside delivery and require a customer signature. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 10% restocking fee will apply.

Will the person who delivers my order also unpack it and set it up?

We can only guarantee curbside delivery. The customer will be responsible for its relocation and assembly from there. Assembly is required on most of our equipment and we do offer an in-home assembly service in many locations. Please call 1-888-308-9616 for details.

Return Policy

What if I receive my product and it does not work?

Please call our Customer Care Department at 1-800-999-3756 to receive parts and service if needed. If you receive a machine that is damaged beyond repair we will be happy to send a replacement machine or give a full refund. If major shipping damage occurs please refuse the machine at time of delivery and contact our Returns Department at 1-866-896-9777. If the freight company does not allow you to refuse the shipment please call us while they are still at your home.