We give a 30-day trial period on all products. If you are not satisfied for any reason please call 1-866-896-9777 to set up a return. Upon receiving a Return Authorization number, put your machine back in the box and take it to your curb to be picked up. We will send a freight carrier to pick up your machine and upon receipt at our warehouse we will refund the purchase price (price of machine and tax) less to and from shipping charges. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. A 10% restocking fee is also charged on all returned merchandise.
All products must be returned in good condition, and with all paperwork, parts and accessories or an addition 10% charge may be added. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
Manufacturer's Warranty terms and conditions:
This warranty extends only to the original purchaser. ICON's obligation under this warranty is limited to replacing or repairing, at ICON's option, the product through one of its authorized service centers. All repairs for which warranty claims are made must be pre-authorized by ICON. If the product is shipped to a service center, freight charges to and from the service center will be the customer's responsibility. For in-home service, the customer will be responsible for a minimal trip charge. This warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage or repairs not provided by an ICON authorized service center; products used for commercial or rental purposes; or products used as store display models. No other warranty beyond that specifically set forth above is authorized by ICON.